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This article is for Outlook.com. If you're using Outlook for Windows, run into Fixes or workarounds for recent bug in Outlook for Windows.

If yous're having issues accessing Outlook.com, you tin see the status of Microsoft Function Online Services at the Service Health portal.

If you're having problems sending or receiving email, read how to Fix Outlook.com e-mail sync issues.

Last updated: 10 November 2021

Outlook.com issues affecting email letters, attachments, and features

Last updated: 25 October 2021

ISSUE

We have recently received some reports of users who are experiencing issues with subscribing to .ics/ical calendars.

Condition: Stock-still

The Outlook.com team has confirmed that this issue has been fixed.

Annotation:We want to re-affirm that Outlook has no plans to deprecate its support for .ics/ical calendars, holidays or professional sports squad schedules. Nosotros know that the power to add calendars to view all events is an important scenario for our customers.

Concluding updated: 7 Dec 2020

ISSUE

If you access your Outlook.com account through the iOS Mail app, you may be repeatedly asked to enter your username and countersign.

Condition: WORKAROUND

Nosotros recommend using the Outlook for iOS app instead.

Get the app

Final updated: 10 November 2020

ISSUE

Users with Outlook.com accounts are seeing emails they delete from the Inbox reverting back to the Inbox.

Status: INVESTIGATING

The Outlook Team is investigating the issue for a fix.  We will update this commodity as soon as we take more than information on a fix.

In the meantime, if the emails being reverted are coming from continued accounts yous may exist able to go to the Inbox of the originating business relationship and delete the email to workaround the issue.  For example, if y'all have a Gmail connected business relationship, go to Gmail.com and delete the electronic mail from there.

Concluding updated: seven September 2020

Effect

A recent alter to the Family unit Agenda also removed some functionality that immune the calendar to be viewed every bit a shared calendar in other applications like the Windows 10 Mail app and the Outlook desktop app as well every bit some third party apps.

WORKAROUND

None of the events or data was lost in the move to the new calendar. The Family group agenda now appears in the Outlook.com groups area in the left nav on Outlook spider web and in the groups expanse of the Outlook mobile app. It is also added to your favorites automatically.

Acquire more well-nigh using the Family Calendar in Outlook.com.

Some customers may see a News binder. This is a limited experiment for a sample of customers. Although it's non possible at the moment to plow the feature off entirely, yous can choose to remove it from your favorites list by right clicking the folder and selecting Remove from Favorites.

Last updated: 12 May 2020

Consequence

Some users may non be able to see the left binder pane.

SOLUTIONS

1. Sign out of Outlook.com

2. Clear your browser cache. Acquire how to do that for Border, Chrome, Firefox or Safari.

3. Close all browser tabs and windows.

4. Sign in over again at www.outlook.com.

Tips:When viewing on a pocket-size screen, you may still need to:

1. Maximize your browser window, or gyre left to view the binder listing.

2. Expand the folder pane only when you need it. Select the 3 line icon in the left side bar to show or hibernate folders.

3. Open your layout settings and select Hide reading pane so Relieve. This volition give the screen more infinite to prove the folders.

ISSUE

We are enlightened that some users may not be able to get support in the Outlook.com Assistance pane when using the Safari browser.

WORKAROUND

1. In the Safari app on your Mac, choose Safari > Preferences > Privacy.

2. UncheckWebsite Tracking: Prevent cross-site tracking.

3. UncheckEver allow cookies: Block all cookies.

For more than data, read Apple's guide to Manage cookies and website information in Safari on Mac.

ISSUE

We are aware that some users may not be able to receive email from Gmail accounts. Nosotros are investigating a possible problem.

WORKAROUND

Check that yous have non accidentally blocked the Gmail domain when blocking one Gmail user.

1. Open up your Blocked Senders listing.

2. If Gmail.com is in the list, select the next to the entry and printing Save.

Consequence

Some users may not be able to empty their Deleted Items binder.

SOLUTIONS

• If y'all have deleted a lot of electronic mail, it may have some time for those items to move to or be deleted from the Deleted Items folder - exit the browser window open up while the deleting takes place.

• If the email all the same fails to delete properly, select a smaller batch to delete.

• If deleted e-mail comes back, it could be because you have deleted a lot of email recently. Please endeavor again later on.

Upshot

Some customers may not be able to run into their Profile, Account or Sign Out options when selecting their picture on the meridian toolbar.

WORKAROUNDS

Some Firefox users may exist able to solve the problem past clearing cookies and site data. Learn how.

If not, you can admission your Microsoft account Profile at https://business relationship.microsoft.com/contour/.

You can encounter all other aspects of your Microsoft Account at https://business relationship.microsoft.com/.

You tin can as well Sign out manually then shut all browser windows.

ISSUE

Some customers may experience a delay when trying to create a new email accost, or allonym, for their Outlook.com account.

RECOMMENDED Action

1. Please sign out of Outlook.com and close all browser windows.

2. Sign in to start using your new email address/alias.

Outcome

Customers using the contact support buttons at the foot of the back up pages, or the "electronic mail u.s.a." links in support Virtual Agent, are unable to open up the Assistance Pane.

RECOMMENDED ACTION

1. Sign in to get Outlook.com support.

2. Select the ? at the acme of the Outlook.com window. In one case you take signed in and have a browser window open, then the links will piece of work.

3. Learn more than well-nigh how to contact back up when using the Help Pane.

Blocking someone doesn't stop their e-mail from coming to your mailbox, but it does automatically move the message to your Junk Email folder where you can review information technology (in case it was blocked in error).

Learn more about Receiving e-mail from blocked senders in Outlook.com.

ISSUE

Some browsers will take issues loading emails, time-out or run very slowly if ad and popular-up blockers are enabled, specifically:

• AdBlock

• Ublock

WORKAROUND

1. Use Microsoft Edge or another web browser.

2. Exclude Outlook.com from the AdBlock settings. At the height right corner of Google Chrome, select AdBlock and then select Don't run on pages on this domain. Refresh your browser to load Outlook.com again.

3. Remove the problematic advertizing-blockers by managing extensions in Microsoft Border, Internet Explorer, Firefox, Chrome. or Safari.

ISSUE

Certain add together-ons in the Firefox browser may forbid your Outlook.com Inbox from loading.

WORKAROUND

Visit Firefox back up to larn how to Disable or remove Add-ons.

ISSUE

If you are having issues sending electronic mail, this might be due to validation bug with your Microsoft Business relationship.

WORKAROUND

1. Get to https://account.alive.com/reputationcheck to validate your Microsoft Account.

2. Ensure your Microsoft Account profile is up-to-date and complete. Make sure y'all accept the Terms Of Use, if requested.

If you're still unable to send or receive e-mail, read how to Fix Outlook.com electronic mail sync issues.

Outlook issues later on connecting Outlook to Outlook.com

Result

After adding an e-mail account to Outlook for Windows (Outlook 2016, 2013, 2010 versions) you may experience the following:

• Your email account name shows upwards every bitoutlook_[long serial of letters and numbers]@outlook.com in the Binder Pane and when composing emails using Outlook for Windows.

• Recipients will likewise receive the email from the sender with theoutlook_[long series of letters and numbers]@outlook.com format.

• When recipients answer to the email, the email bounces and you may receive the message "Undeliverable message when you ship Internet postal service in Outlook."

This event tin occur when you lot annals a 3rd party email address (eastward.g., an electronic mail accost that is not Outlook.com or Hotmail.com) for your Microsoft Account and don't use Outlook.com for sending and receiving email.

If you lot typically use an Outlook.com business relationship for email, this consequence can occur if there are multiple aliases on the business relationship and the 3^rd party email address is the primary allonym. Please see the Culling WORKAROUND section below.

WORKAROUND

Set your business relationship manually as an IMAP or Popular account in Outlook.

1. Close Outlook

2. Use Windows Cardinal + R then type "outlook /profiles" (omitting the quotes) in the Run window and hit "OK" Note: There is a space betwixt outlook and the forward slash (/)

3. In the launched "Cull Profile" box, select Options > New

4. Blazon a new, unique profile proper noun and select OK

5. ChooseAvant-garde options >Let me set up my account manually.

6. Enter your business relationship password, then chooseConnect.

7. If setup fails, selectChange Account Settings. Update the account information with the i you received from your e-mail provider or from the POP and IMAP server proper name reference topic. Cull Connect then so select Washed.

8. In the Choose Profile window, select Ready every bit default profile and select OK.

ALTERNATIVE WORKAROUND

Switch your allonym to an Outlook.com or Hotmail.com business relationship.

Note: If you lot do not have another allonym, select the link on the page to create 1. Choose Add together email and a new alias and so choose the optionCreate a new email accost and add information technology as an alias.

1. Go to https://account.live.com/names/Manage and sign in to your Outlook.com account.

2. Fix your Outlook.com electronic mail as the principal alias.

3. In Outlook for Windows, remove and re-add together the account. Run into the steps in this article: Add your Outlook.com account in Outlook for Windows

Concluding updated: Feb 8, 2017

Upshot

If Outlook is connected to a primary Outlook.com account that is also continued to other secondary non-Microsoft accounts (such equally Gmail, Yahoo, etc.), when sending an e-mail in Outlook, you lot are non able to choose the other secondary connected account as the "From" sending account.

If you manually blazon in the secondary connected account electronic mail accost in the "From" field, the email is sent every bit "On behalf of" your primary Outlook.com account.

Status: WORKAROUND

Outlook supports sending from a secondary continued account for Microsoft owned domains such equally @outlook.com, @live.com, @hotmail.com but has not implemented this functionality for third-party domains.

The Outlook team is listening to your feedback and investigating calculation this functionality to future updates. To learn more near how to provide feedback, see How practise I give feedback on Microsoft Office. In the meantime, please utilise the post-obit workaround:

WORKAROUND

Yous can too add together the secondary continued accounts (Gmail, Yahoo, etc.) in Outlook.com every bit boosted accounts in the Outlook profile.

1. In Outlook, choose the File tab.

   

2. Under Account Information, choose Add Account.

   

3. On the Auto Business relationship Setup folio, enter your name, email address, and password, and then choose Adjacent.

   Note:If you receive an error message after choosing Next, double check your email address and password. If both are right, run across the adjacent section.

4. Choose Stop.

For more information, please see Outlook email setup.

Concluding updated: May 2, 2017

Currently, you can't employ Outlook on Windows to edit calendars that are shared with your Outlook.com account, fifty-fifty if you've reconnected your Outlook.com account to Outlook. We're working to brand information technology possible to edit shared calendars in Outlook 2016 for Windows.

To edit a shared calendar, go online to your own Outlook.com agenda, open up Calendar for Windows x, or employ a mobile device. Read how to Add together your Outlook.com account to another postal service app.

Last updated: May ii, 2017

ISSUE

When you try to accept a shared Outlook.com calendar using your Microsoft 365 for business account in Outlook 2016, you might receive the "Something went wrong" error or your sign-in might fail.

Status: WORKAROUND

To access the agenda shared with your Microsoft 365 for business organisation account, you'll need to accept the invitation from Outlook on the web, iOS, or Android. If you lot've already clicked the Accept button in Outlook 2016, you won't exist able to re-take the invitation from another Outlook awarding. The person who sent you the invitation volition need to remove your permissions and then transport a new invitation.

Still need help?

Note: Yous will demand to sign in first to get support. If you tin can't sign in, go to Account support.

Take a feature request?

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Source: https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-on-outlook-com-8c95d913-d96b-4065-9171-e1fa44b03ff5

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